Mystery Shops

Description

Inspect what you expect. Eastern Oregon Business Source project managers and its associates help management see and hear what the customer is experiencing by visiting the organization as a customer would. First, we work with management to understand expectations. Next, we visit and call the company to experience as a customer does. Finally, an objective summary of the experience is shared with management to help identify successes to celebrate and areas in need of improvement.

Benefits to Your Organization:

  • Be in touch with the customer experience
  • Know the perceptions your customers have of your organization
  • Identify employees who need help in delivering your company mission
  • Acknowledge employees for a job well-done

Eastern Oregon Business Source stays current and practical through its affiliations with organizations such asBoard Source, Rural Development Initiatives, American Society of Training and Development, Small Business Association, and the Ford Family Foundation.

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